DPW FAQ

To view your current water bill, please log in to your account on our online portal, contact the billing department at 248-370-9340 or [email protected] for assistance.

You can pay your water bill through our online payment system, by mail, or in person at City Hall. For more details, visit our payment options page.

If you have concerns about waste collection, please report them by submitting a request at prioritywaste.com/support or contact Priority Waste at 586-228-1200.

For information on permits and inspections for water/sewer, driveway approaches, or hydrants, please visit our Forms and Permits page or contact Community Development at 248-364-6900.

To request snow plowing services or report issues, please call 248-391-3777 or email [email protected].

To schedule a backflow or cross-connection survey, please visit our Backflow Prevention page or call 248-370-9340.

To report a dead animal on city property, please contact the Department of Public Works at (248) 391-3777.

You can report a pothole by filling out the form on our pothole reporting page, calling the Public Works Department at 248-391-3777, or emailing [email protected].

For information on renting a hydrant meter, please contact Utility Billing 248-370-9340 or email [email protected].

If you have a water quality concern, please call 248-370-9340 or email [email protected].

Please report sewer backup issues to the Department of Public Works at (248) 391-3777.

To request a final utility bill, please call Utility Billing at 248-370-9340, or email [email protected].

Forms and permits are available on our Forms and Permits page. You can also contact the relevant department for assistance.

For details on current projects and maps, please visit our Current Projects and Maps page.

Utility bills are mailed monthly and usually received by the 20th. They are due on the 15th of each month. If the 15th falls on a holiday or weekend, the due date is extended to the next business day.

Payments can be made by cash, check, or credit/debit card. Mail or drop off payments at City Hall. After hours, use the drop-box outside the Treasurer’s office. You can also pay online with a credit card or e-check.

Bills are due on the 15th of each month. If the 15th is a holiday or weekend, payment is due the next business day. A 3% penalty is applied if not paid on time. Not receiving a bill does not waive the penalty.

A 3% compounding penalty is applied for late payments per City Ordinance No. 634, Section 74-143.

The meter is typically located in the basement, crawl space, or utility room.

The plastic box contains a remote reading device linked to your indoor meter. This allows monthly readings without the need for in-person visits.

Check for an “A” after the Previous Read and Current Read numbers on your bill. You can also verify by checking your meter’s odometer. See "How to Read Your Water Meter" for details.